MAKE A CAREER MOVE Game Plan

At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.

Click on the job listing to view the descriptions and to apply for the position.

 


FINANCE/ACCOUNTING
Cage Cashier
Responsible for handling transactions with both internal and external customer involving a variety of cash and cash equivalents. Exchange coins and tickets for cash and to make change for customers as necessary; Assist Slot dept. with payout of jackpots; Balance banks on daily basis; Conduct transactions with guests; Cash personal checks utilizing check guaranteeing service; Maintain, fill and service Ticket Redemption Units; Must be flexible to work varied hours; Knowledge/operational skills of coin counter and currency counters preferred; Must be able to operate office equipment and 10-key calculators; Must be able to stand up to 8 hours per shift; Min. 18 yrs. of age; HS Diploma/GED required; One (1) year retail cashier or money handling and customer service experience preferred; Must be approved for and maintain a PA Gaming License. 
Casino Credit Clerk
Position Overview: The Credit Clerk is responsible for coordinating and maintaining all paperwork necessary to establish credit for guests under the direction of the Credit Executive and the Credit Manager in compliance with established MACR policy and procedure, objectives, goals and PA Gaming Control Board regulations.   Essential Job Functions:Processes applications of customers applying for credit.Requests credit reference and back reports associated with the issuance of credit and filing.Maintains customer credit files and handles customer correspondence. Responsible for gathering and recording data conductive to the approval of casino credit on individual credit applications. Communicates with Central Credit and other properties regarding credit applications. Makes credit reference inquiries, accept and process telephone applications, and forward to individuals authorized to approve credit along with proper completion of all related documents. Pulls credit reports from the Credit Bureau, and attaches report to credit application.Posts returned checks and paid accounts to designated finance function.Establishes guests in the Central Credit system.Enters information on approved credit accounts using applicable casino systems.Assists cashiers with any credit-related problems.Accepts credit applications over the phone or by mail.Files credit applications in departmental filing cabinet.Assists with various departmental needs (i.e. calling banks to verify cashier checks, obtaining bank ratings on applicants, etc.).Answers the phone; assists guests with any credit-related problems; provides information to designated finance function as needed.Ensures accuracy in cashing checks and entering information into computer system.Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as company internal controls, policies and procedures.Promotes positive guest relations providing an enjoyable gaming experience Attends all necessary meetings.Assists in other projects as directed.Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.  Essential Requirements: High School diploma or GED required.  Some college courses in Banking and Finance or related area preferred.Ability to operate computers, fax machines and calculators in the processing of credit information. Good clerical and office skills.Must possess excellent oral and written communication skills.Ability to independently maintain high levels of productivity. Effective communication skills required.  Must be extremely numbers-oriented and computer-literate.Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form.  Ability to respond to common inquiries or complaints from guests.Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to apply commonsense reasoning to a variety of situations.   Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.Must have ability to deal affectively and interact well with guests and employees.Must demonstrate leadership, fairness and sensibility to the guests and employees.Ability to work long hours within a smoking environment, employee will be exposed to smoke.   ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be able to sit, stand, walk, and move through all areas of the casino for long periods of time.Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, employees, and members of the business community in all situations.Adequate manual dexterity to operate office equipment and engage in light lifting.While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus  Other Skills/Abilities: Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Must be able to work nights, weekends and holidays as required with occasional travel.  
Count Team Associate
This position requires a person to be in at 4:00 AM. Responsible for actively participating in the Slot drop,counting and verifying all gaming revenue;  Perform the collection and count of soft drop for slot machines with the focus on accuracy; Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions; Report any discrepancies to the Income Audit Department; Responsible for operating cash counting equipment; Hours are determined by 24-hour schedule; Min. 18 yrs. of age; HS Diploma/GED required; Previous cash handling experience preferred; Part- time hours;  Adept with mechanical devices preferred. Must  be approved for and maintain a PA Gaming license. Must be available 4AM - 12PM
Labor and Cost Control Analyst
Position Overview: The Labor & Cost Control Analyst assists with activities associated with maintaining labor and cost controls throughout the organization in both gaming and non-gaming departments.  All functions will be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Essential Job Functions: ·         Under general supervision and guidance, the Analyst will compile, create and modify existing labor reports and statistics to identify areas of opportunity for potential cost savings. ·         Analyzes and interprets detailed labor analyses for all departments across the organization. ·         Assists management with requests for ad hoc reporting and analysis as it relates to labor and cost control measures. ·         Identifies trends and inconsistencies in data collected and presents findings to management. ·         Assists in developing price analysis per outlet, cost per occupied room and other statistical analysis to assist management in cost-reduction initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner. ·         Performs analysis and issues reports both monthly and annually. ·         Assist departments and management in the budgeting process. ·         Identifies variances and explains added value. ·         Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff. ·         Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. ·         Attend all necessary training and meetings. ·         Assist with physical inventories as required. ·         Assist in other projects, as directed. ·         Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by 24-hour schedule.   Essential Requirements: ·         Must be a minimum of 18 years of age or older upon employment. ·         Bachelor’s degree in Accounting or Finance desired.   ·         Minimum two years’ experience in a high volume Hotel/Restaurant Environment performing similar functions detailed above. ·         Knowledge of Infinium, Cognos, Showcase, Excel, and other accounting software packages is a plus. ·         Must be able to be approved for and maintain valid PGCB license.  

ADMINISTRATION
Human Resources Administrative Assistant
Position Overview: The HR Administrative Assistant provides administrative support to the Human Resources function.   This position is responsible for all front desk receptionist duties as well as daily HR related responsibilities to include: record keeping, file maintenance, answering basic employee or applicant questions, including filtering of issues/questions to the appropriate HR professional. All duties are to be performed within the guidelines of Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: ·         Provides administrative support to the Human Resources Department (answering phones, greeting walk-ins, filing of documents created through their role/task, mail, purchase requests, and clerical functions). ·         Back-up to Employment/HRIS Specialist for the creation of applicant accounts/username and passwords, certifying applications and submitting completed electronic applications via Slots Link. ·         Back-up to Employment/HRIS specialist for processing Gaming, Non-Gaming, G2 and Key Licenses as well as status follow-up to resolve any problems that may arise. ·         Answers phones using appropriate customer service skills. ·         Greets guests, employees, and applicants with a welcoming, helpful attitude, every person, every interaction. ·         Learns and provides responses for basic employee and/or applicant questions, or directs to appropriate HR professional for higher level issues and inquiries. ·         Provides guidance to applicants with on-line employment and license application systems. ·         Assists with preparing material for new hire orientations. ·         Provides data entry for employee changes, transfers, terminations, etc. ·         Back-up to the HRIS Specialist for new hire data entry. ·         Maintains office supplies and puts through requests as needed using on-line purchasing system. ·         Provides support for special events and facility programs. ·         Promotes positive guest, employee and public relations at all times. ·         Meets attendance guidelines and adheres to regulatory, departmental and company policies. ·         NHO Paperwork to be sorted and then filed. PAF and benefit information to Benefit Specialist. ·         Auto Data to be added to Infinium after orientation, and document filed. ·         Send weekly emailed Termination Report to field. ·         Collect, copy, log and shred all terminated ID’s in binder. ·         Prepare and coordinate for Human Resource Audits when applicable. ·         Performs other duties and special projects as assigned by the EDHR and/or HR Manager.   Essential Requirements: ·         Must be able to perform each of the essential functions and responsibilities satisfactorily. ·         Must be a minimum 18 years of age or older upon employment. ·         Must be able to be approved for and maintain a valid gaming license as required by the Pennsylvania Gaming Control Board ·         High School Diploma or equivalent required. ·         A minimum of 2 years of clerical experience required. ·         Proficient computer/PC skills, including Microsoft Office. ·         Possesses excellent customer service, organizational, communication and multi-tasking skills. ·         Possesses strong interpersonal qualities. ·         Flexible to work any scheduled shifts and/or days, including weekends and holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper state of mind to work under pressure in a fast-paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.   Other Skills/Abilities: ·         Must be able to handle exposure to areas where smoking is permitted. ·         Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues. ·         English/Spanish bilingual preferred.

FOOD & BEVERAGE
Buffet Cashier
Position Overview: The General Cashier is responsible for operating cash registers and properly settling checks in food and beverage outlets. All duties are to be performed within the guidelines of Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.   Essential Job Functions: Operates cash register and properly settles checks.Records all tips collected from credit cards and complimentaries.Keeps restaurant work area neat and clean, picks up trash, glasses, etc.Informs shift change of unique situations involving guests.Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.Attend all necessary training meetings.Assist in other projects, as directed.Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by 24-hour schedule.   Essential Requirements: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Must be a minimum of 18 years of age or older upon employment.High school diploma or its equivalency preferred.Knowledge of cash, credit card and complimentary transactions desired.Previous customer service experience preferred. Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers.Must have the ability to deal effectively and interact well with the customers and employees.Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.  ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to stand, walk, and move through all areas of the casino.Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Other: Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Work nights, weekends and holidays as required. 
Buffet Cook
JOB OVERVIEW: Prepare recipes, hot & cold food items and assist in all kitchen activities to ensure that guests receive high quality food items in a timely manner.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. KEY DUTIES: Responsible for the fast and clean servicing of all menu items to the restaurant service persons and is responsible for seeing that each order that is sent out is uniform. Controls food production to include: proper cooking methods; proper cooking times and temperatures; insures sanitation, handling and storage of prepared foods and leftovers.  Prepares for a rush period of work without getting behind. Prepare food items according to portion and quality standards specified in recipes; control food usage to minimize waste. Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis. Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters. Report all unsafe or malfunctioning equipment to supervisor. May maintain supplies and equipment (trays, china, silver and condiments) for service at the station areas. Advise supervisor of low inventory items and problems related to equipment, food quality, portions, etc. Perform receiving and inventory duties as specified by supervisor; stocks supplies as requested. Assist cooks and stewards during peak activity periods. Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.  May assist with other duties as needed.   Qualifications and Requirements: Minimum: Basic reading, writing and math skills and six months of food preparation experience. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Standing up and moving about the kitchen Communicating with other people Handling food, objects, products and utensils Bending, stooping, kneeling   Other: Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors. ·         Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when keeping track of inventory. ·         This person utilizes problem solving and reasoning abilities ·         Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.  
Buffet Host/Hostess
Job Summary: Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Essential Functions and Responsibilities: Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication Performs “satisfaction checks” when not seating guests. Oversees duties performed by the Bus Persons to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Mount Airy Casino Resort and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned. Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction Demonstrates excellent customer relations skills and ability to market the outlet to the preferred guests.  Promote uniqueness of food and beverage service  Ensures adherence to all Board of Health standards Ability to interact and coordinate work with other departments Has full knowledge and application of employee handbooks Can be flexible of work, shifts and duties, in accordance with business needs. Presents oneself as a credit to Mount Airy Resort Casino and encourages other to do the same.   Qualifications/Requirements   To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two Year College degree required in related hospitality field or equivalent experience. Minimum 3 years food and beverage management equivalent with extensive experience in a Gourmet Restaurant. Some tableside service knowledge. Some knowledge of wine pouring.   Ability to develop, train and educate staff. Ability to work as a team member. Ability to produce best demonstrated practices and results to be used company wide.   Education/Experience: Must be a minimum of 18 years of age or older upon employment.Must have limited Info-Genesis or Micros experience and some degree of food production experience. High school diploma or its equivalency required.Previous customer service experience preferred. Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers.Must have the ability to deal effectively and interact well with the customers and employees.Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.   Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted. Must be able to stand, walk, and move through all areas of the casino.Must be able to lift at least 20 lbs. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.   Other: Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Work nights, weekends, holidays, and special promotions as required.Employment is contingent upon a favorable outcome of a background investigation, drug screening, and prior work experience. ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.    
Buffet Server
JOB OVERVIEW: Provides fast and courteous service of food and beverages to guests and ensures quality of food and beverage presentation per established standards.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. KEY DUTIES: Greet all guests and take beverage and food orders in a prompt and professional manner. Prepare food and beverages for service to guests and present food according to established health and presentation standards. Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.  Reset tables and remove trays from floor. Perform side-work, and any other opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift. Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.     May receive customer payments and process transactions as outlined in the cash and charge procedures as needed. May assist with other duties as assigned.   Qualifications and Requirements: Minimum:  Basic reading and writing; Food service experience with general knowledge of restaurant operations. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the restaurant Handling objects; plates, trays, glasses, etc. Bending, stooping, kneeling   Other: Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit. May be required to work nights, weekends, and/or holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.   
Buffet Supervisor
JOB OVERVIEW: Assist in managing all aspects of the assigned Restaurant Outlet on a daily basis and coordinate special events; Ensure compliance with standards of service and operating procedures. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. KEY DUTIES: Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication. Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Provides direction and support for all staff to achieve goals and objectives through the fair application of all policies and procedures. Strives to improve and streamline departmental operations, through the continuous assessment of policies and procedures, work processes and program effectiveness/value. Allocates resources to outlets that create value to our guests. Endorses the business objectives, ethics, and values of Mount Airy Casino Resort  Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Ensures that each team member clearly understands and is held accountable for their respective performance expectations. Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet.  Responsible for daily check control system, payroll, and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily logbook. Ensures adherence to Board of Health standards. Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.  May assist with other duties as needed. Qualifications and Requirements: Minimum: Basic reading, writing and math skills and six months of food supervision experience. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Standing up and moving about the dining room and kitchen Communicating with other people Handling food, objects, products and utensils Bending, stooping, kneeling Other: ·         Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or other supervisors. ·         Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Cocktail Server
Overnight Position. Responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders; Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas; Position requires ability to interact with the public, speak English clearly and remember details; Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required; Must have outgoing, friendly personality and a cheerful accommodating disposition; Min. 18 years of age; HS Diploma/GED required; Six (6) months revious food and beverage experience required; Must be approved for and maintain a valid PA Non-Gaming license. Open schedule with availability to work days/nights/weekends and holidays. 
Culinary Outlet Supervisor
JOB OVERVIEW: Supervises all area of responsibility throughout all food outlets, execution of food standards; including preparation, cost control and presentation of food items.  Inspects food quality indicators, and time control requirements. KEY DUTIES: ·         Executes food standards, including preparation, cost control and presentation of food. Inspects food quality indicators and time control requirements of all employees. ·         Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis. ·         Supervise area of responsibility. ·         Performs as a team member with cooks, dishwashers, supervisors, and pertinent Culinary Associates in producing a smoothly and efficiently run operation on a scheduled shift. ·         Develops and follows all recipes and control procedures. ·         Assists in all areas of food production as needed. ·         Responsible for food cost and portion control. Responsible for scheduling and labor cost control. Responsible for maintaining a clean and sanitary area at all times in full accordance with State Health Regulations.  Preparation of weekly departmental schedules and labor control Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters. Report all unsafe or malfunctioning equipment to supervisor. May maintain supplies and equipment (trays, china, silver and condiments) for service at the station areas. Advice supervisor of low inventory items and problems related to equipment, food quality, portions, etc. Perform receiving and inventory duties as specified by supervisor; stocks supplies as requested. Assist cooks and stewards during peak activity periods. Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.  May assist with other duties as needed.   Qualifications and Requirements: Minimum: Basic reading, writing and math skills three years of food preparation and supervisory experience. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Standing up and moving about the kitchen Communicating with other people Handling food, objects, products and utensils Handling hot and cold items Bending, stooping, kneeling   Other: ·         Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors. ·         Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when monitoring inventory. ·         Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Required to work nights, weekends, and/or holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Kitchen Steward
Clean and sanitize  plateware, silverware, glassware, pots & pans, utensils , equipment and work area in a timely manner; Carrying or lifting items weighing up to 75 pounds; Standing up and moving about the kitchen or other designated areas; Handling, objects, products, chemicals, cleaning supplies and utensils; Bending, stooping, kneeling; Varying shifts; Min. 18 yrs of age; HS Diploma-GED required.  Must be available from 6pm-2am.
Liquor Room Attendant
 Job Summary: The Beverage Liquor Room Attendant will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times.  Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.).  Liquor room Attendant will stock all liquor system manifold and maintain clean pump rooms. Position requires extensive physical exertion of the arms, hands and legs, the use of four wheel carts, four wheel ice containers and two wheel trash containers.  Tasks include pushing, pulling, lifting, bending, walking and reaching.  Position requires the ability to communicate effectively in English.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Essential Functions and Responsibilities: 1.    Stocking of the liquor system manifold. 2.    Maintaining clean and secure pump rooms at all times. 3.    Assisting in the capacity of Bar Porter as needed 4.    Wash glasses for the bartender and clear debris from the bar. 5.    Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with management and staff. 6.    Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 7.    Attend all necessary training meetings. 8.    Assist in other projects, as directed. 9.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24 hour schedule.     Other Responsibilities: 1.       Pushing, pulling and turning a four wheel loaded cart to all bars in the casino from the liquor storeroom.  The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders. 2.       Unload cart and place or stack orders in pre-designated areas. 3.       Return empty cart to liquor storeroom. 4.       Remove trash, empty boxes, and soiled bar towels one to four times a shift. 5.       Sorts trash at dumpster areas into proper container, i.e. boxes, trash, and towels.  Return empty trash carts. 6.       Know the location of all bars within the complex. 7.       Thoroughly clean the floors of all mats and the floor behind bars (swing & graveyard shift). 8.       Position requires extensive walking, pushing, and pulling. 9.       Exchange empty bottles of liquor for full bottles in pump room. 10.   Change Bag in Box, CO2 tanks and tap kegs. 11.   May be called upon to deliver empty bottles to liquor storeroom area. 12.   May be called upon to deliver ice to bars. 13.   Punch time clock at beginning and end of shift, and sign in and out.   Qualifications/Requirements: To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: 1.    Must be a minimum of 18 years of age or older upon employment. 2.    High school diploma or its equivalency required. 3.    Previous customer service experience preferred. 4.    Ability to operate the following equipment:  Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment.   Language Skills and Reasoning Ability: 1.    Must possess excellent communication skills. 2.    Ability to speak effectively to the public, employees and customers. 3.    Must have the ability to deal effectively and interact well with the customers and employees. 4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.     Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted. 1.       Must be able to stand, walk and move through all areas of the casino. 2.       Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations. 3.       Ability to lift up to 75 pounds, bend, pull and carry beverage stock to and from refrigerators and cabinets.   Other: Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board. Communication skills are utilized a significant amount of time when interacting with co-workers and supervisors. ·         Reading and writing abilities are utilized often when preparing meals from a recipe or when keeping track of inventory. ·         Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. May be required to work nights, weekends, and/or holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Main Kitchen Cook
  JOB OVERVIEW: Prepare recipes, hot & cold food items and assist in all kitchen activities to ensure that guests receive high quality food items in a timely manner.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. KEY DUTIES: Responsible for the fast and clean servicing of all menu items to the restaurant service persons and is responsible for seeing that each order that is sent out is uniform. Controls food production to include: proper cooking methods; proper cooking times and temperatures; insures sanitation, handling and storage of prepared foods and leftovers.  Prepares for a rush period of work without getting behind. Prepare food items according to portion and quality standards specified in recipes; control food usage to minimize waste. Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis. Maintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters. Report all unsafe or malfunctioning equipment to supervisor. May maintain supplies and equipment (trays, china, silver and condiments) for service at the station areas. Advise supervisor of low inventory items and problems related to equipment, food quality, portions, etc. Perform receiving and inventory duties as specified by supervisor; stocks supplies as requested. Assist cooks and stewards during peak activity periods. Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.  May assist with other duties as needed.   Qualifications and Requirements: Minimum: Basic reading, writing and math skills and six months of food preparation experience. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Standing up and moving about the kitchen Communicating with other people Handling food, objects, products and utensils Bending, stooping, kneeling   Other: Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors. Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when keeping track of inventory.This person utilizes problem solving and reasoning abilities Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.    
Wok Cook
Responsible for the fast and clean servicing of all menu items to the restaurant service persons and is responsible for seeing that each order that is sent out is uniform; Controls food production to include: proper cooking methods; proper cooking times and temperatures; insures sanitation, handling and storage of prepared foods and leftovers; Prepare food items according to portion and quality standards specified in recipes; control food usage to minimize waste; Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis; 3-5 yrs. previous cooking exp. required; Previous Noodle Bar exp. highly preferred. Must be fluent in Chinese.

MARKETING
Marketing Manager
Position Overview: The Marketing Operations Manager, in conjunction with the Director of Marketing Operations, is responsible for the planning, operation and management of Player Club Card Services and Promotions, ensuring superior service to all guests and patrons of the Hotel/Casino.  The Marketing Operations Manager will assist the staff as necessary to facilitate the handling of guest interactions efficiently and professionally.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.   Essential Requirements: ·         Must be able to perform each of the essential functions and responsibilities satisfactorily. ·         Must be a minimum 18 years of age or older upon employment. ·         High School Diploma or equivalent required. ·         Three to five years of Marketing operations management experience required or an equivalent combination of education and experience.  Casino experience preferred. ·         Proficient computer/PC skills, including Microsoft Office. ·         Strong knowledge of property management, reservations and player tracking systems preferred. ·         Possesses excellent customer service, organizational, communication and multi-tasking skills. ·         Strong interpersonal, motivational and leadership qualities. ·         Flexible to work any scheduled shifts and/or days, including weekends and holidays. ·         Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives. ·         Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board Licnese.  
Marketing Operations Representative-Player's Club Desk
Position Overview: The Marketing Operations Representative is responsible for assisting Players Club card members and greeting Bus Marketing patrons, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Responsible for assisting, servicing and enrolling Player Club card members and greeting Bus Marketing patrons according to established standards.Promotes positive guest, employee and public relations at all times.Responsible for the quality, consistency and presentation of all products and services delivered to guests.  Adheres to established call scripts and service standards.Enrolls patrons to the player’s club according to established procedures.Assists patrons with pin numbers.Responsible for administering and/or applying comps that have been approved by individuals who are authorized to issue E-bonus in accordance with the approved comp matrix.Must be able to handle multiple tasks.Proficient in using ACSC player tracking system to perform functions timely and accurately.Perform tasks as assigned during promotion or special events.Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries. Assists in the training of new hires.Assists in other projects and handles job tasks as deemed appropriate.Attends meetings as necessary.Meets attendance guidelines and adheres to regulatory, departmental and company policies.   Essential Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily.Must be a minimum 18 years of age or older upon employment.High School Diploma or equivalent required.One to three years of Marketing/Customer Service experience preferred.Proficient computer/PC skills, including Microsoft Office.Strong knowledge of player tracking systems preferred.Possesses excellent customer service, organizational, communication and multi-tasking skills.Strong interpersonal qualities.Flexible to work any scheduled shifts and/or days, including weekends and holidays.Ability to perform basic calculations.Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board License.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity to operate office equipment and engage in light lifting.   Other Skills/Abilities: Must be able to handle exposure to areas where smoking is permitted.Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.  

RESORT OPERATIONS
Director of Hotel Sales
Position Overview: The Director of Hotel Sales is responsible for maximizing the occupancy and the average daily rate of the hotel, while upholding excellent guest service and accommodations to all guests. This position will work closely with the hotel’s preferred accounts and group reservations.   The Director of Sales manages the sales effort and supports the General Manager on operational issues.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.   Essential Job Functions: ·         Maximizes occupancy and the average daily rate of the hotel. ·         Assists the Executive VP and General Manager in the development and implementation of annual hotel sales and plan. ·         Maximizes account penetration by developing all aspects of room production within accounts. ·         Responsible for developing brand presence in local market and community. ·         Creates awareness of hotel in civic, social and business community. ·         Ensures compliance with brand standards and marketing strategies. ·         Responsible for increasing corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. ·         Promotes positive guest, employee and public relations at all times. ·         In charge of all sales activities and personnel involved in Hotel Sales for the Company. ·         Provides leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals. ·         Establishes performance goals for the sales department and monitors performance on a continual basis. ·         Develops and implements an effective strategic hotel sales plan. ·         Directs department(s) to achieve objectives established in the Company’s Strategic Plan. ·         Knowledge of corporate, corporate group, association, and incentive markets ·         Works closely with Revenue Manager to maximize hotel rev-par ·         Maximizes banquet sales via group and social markets ·         Establishes relationships with third party vendors such as Helms Briscoe, American Express, and OTA’s ·         Seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business for the Company. ·         Monitors and analyzes sales and market trends. ·         Responsible for managing and controlling the sales budget. ·         Effectively executes and manages every element of the sales process on an individual level and build a top notch direct sales team. ·         Attracts, retains, trains, and motivates a diverse sales force. ·         Responsible for the development of online and offline sales strategy. ·         Responsible for prospect and growth of an account list, handles incoming leads and closes sales. ·         Collaborates closely with the Purchasing and Marketing teams on developing new products and services for our clients. ·         Standard measurements will focus on actual sales, profitability, and growth percentage within the business unit. In addition, developing and maintaining a strong pipeline of new customers will be a key indicator of future success expectations. ·         Utilizes existing account management processes and reporting systems. ·         Develops, implements and enforces departmental policies, procedures and standards, including revenue controls where appropriate.  Sets departmental goals, objectives and guidelines. ·         Coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service.  Fosters good working relationships with internal areas. ·         Maintains a clean, safe, hazard and harassment free work environment. ·         Assists in other projects and handles job tasks as deemed appropriate. Participates in task forces as required. ·         Attends meetings as necessary. ·         Meets attendance guidelines and adheres to regulatory, departmental and company policies.   Essential Requirements: ·         Must be able to perform each of the essential functions and responsibilities satisfactorily. ·         Must be a minimum 18 years of age or older upon employment. ·         Bachelor’s Degree preferred; Two to three years of Hotel Sales experience required or an equivalent combination of education and experience.  ·         Must have a demonstrated track record of sales and RevPar growth. ·         Must be able to actively solicit, sell and book business and must be able to think outside the box. ·         Proficient computer/PC skills, including Microsoft Office. ·         Possesses excellent customer service, organizational, written/verbal communication & multi-tasking skills. ·         Strong interpersonal, motivational and leadership qualities required; must be an energetic and creative sales pro. ·         Flexible to work any scheduled shifts and/or days, including weekends and holidays. ·         Must be a team player who can energize, inspire and lead. ·         Must be able to be approved for and maintain a valid Pennsylvania Gaming License, as required.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. ·         Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods. ·         Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community. ·         Adequate manual dexterity to operate office equipment and engage in light lifting.   Other Skills/Abilities: ·         Must be able to handle exposure to areas where smoking is permitted. ·         Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.
General Maintenance Mechanic
Responsible for the overall general maintenance, replacement and repairs of all facility/property structures and equipment, including grounds keeping, ensuring superior service to all patrons and guests of the Hotel/Casino;  Will assist tradesman as required to perform duties outside the General Maintenance area, i.e., plumbing, electrical, mechanical, painting, carpentry, etc; Must have knowledge of and the ability to read and understand codes; HS Diploma/GED req.;  One to three years of general maintenance and/or engineering experience required;  Must be ablet to work third (overnight) shifts, including weekends and holidays.
Guest Room Attendant-90 Day Completion Bonus
Responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino; the Guest Room Attendant will conform to all Housekeeping standards; Promote positive guest, employee and public relations at all times; Responsible for the quality, consistency and presentation of all products and services delivered to guests; Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies; Service a minimum of 14 guest rooms during a shift;  Responsible for the security of assigned room keys; Must be a min. of  18 yrs. of age; HS Diploma/GED required; One (1) year Hospitality/Housekeeping exp. preferred; Possess excellent customer service and communication skills; Flexible to work any scheduled shifts and/or days, including weekends and holidays. 
Heavy Porter-90 Day Completion Bonus
The Environmental Services (EVS) Heavy Porter is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel-Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Responsible for the heavy cleaning and servicing of public and administrative areas, spa-salon, restaurants rest rooms and casino area and other assigned areas according to established procedures and standards. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services. Responsible for the safe and effective handling of heavy duty cleaning equipment such as, but not limited to, shampooers, buffers, burnishers, carpet cleaners and other miscellaneous cleaning equipment. Responsible for the security, cleaning, maintenance and safe storage of all equipment used. Must be able to complete tasks with minimal direction. Must ensure the safe handling of all chemicals and equipment according to manufacturer’s instructions and OSHA regulations. Responsible for the safe and efficient restoration and maintenance of all flooring. Deliver supplies as assigned. Promptly reports any maintenance, equipment, property or guest service problems to supervision. Must ensure the proper posting of signage when necessary. Participates in daily inspections with supervision as necessary. Assists in other projects and handles job tasks as deemed appropriate.
Hotel Front Desk Agent
Position Overview: The Front Desk Agent is responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check in and checkout processes, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Greets and welcomes guests in a friendly, courteous manner, assigns rooms and is responsible for the accurate check in and checkout processes for hotel guests.Promotes positive guest, employee and public relations at all times.Responsible for the quality, consistency and presentation of all products and services delivered to guests.Issues room keys to guests, ensuring all assigned rooms are clean and vacant.  Communicates with Housekeeping / Property Operations to coordinate clean and vacant rooms or report any guest problems.  Routinely describes hotel and room amenities and provides directions.   Answers any guest inquiries appropriately; contacts others to obtain information when necessary.Maintains a cash bank and adheres to all revenue controls and procedures.    Processes folios, posts charges and collects payments due.  Reviews charges with guests. Receives cash, credit card and comps in payment.  Contacts a supervisor for assistance in handling any folio disputes.  Handles any pick up charges according to established policies and procedures.  Obtains appropriate approval to assist guests requesting discretionary complimentaries for pick up charges.Makes hotel reservations for FIT or transient guests when the hotel is at a selling status.Records pertinent guest comments onto reservation.  Reads and follows up on reservation comments.Works to resolve any guest concerns or issues in a courteous and efficient manner.  Communicates any job/service related incidents to supervision in a timely manner.  Provides written reports when necessary.Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.Ensures the timely delivery of all messages, mail and packages when necessary.Assists in other projects and handles job tasks as deemed appropriate.Attends meetings as necessary.Adheres to all policies, procedures and revenue controls.Meets attendance guidelines and adheres to regulatory, departmental and company policies.  Essential Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily.Must be a minimum 18 years of age or older upon employment.High School Diploma or equivalent required.Minimum one year Hospitality/Front Office experience preferred.  Casino/Front Desk  experience preferred.Proficient computer/PC skills, including Microsoft Office.Possesses excellent customer service, organizational, communication and multi-tasking skills.Strong interpersonal qualities.Flexible to work any scheduled shifts and/or days, including weekends and holidays.Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information.Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity to operate office equipment and engage in light lifting.   Other Skills/Abilities: Must be able to obtain and maintain a Gaming License as required by the Pennsylvania Gaming Control Board. Must be able to handle exposure to areas where smoking is permitted.Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.  
Houseperson-90 Day Completion Bonus
Responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned, supports Guest Room Attendants by stocking supplies and equipment and handling all linen processes; Knowledge of OSHA standards and regulations; Operates heavy duty equipment including shampooers; Min. 18 yrs. of ag; HS Diploma-GED; One year Hospitality-Housekeeping exp. preferred; Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Linen Houseperson-90 Day Completion Bonus
Responsible for handling, issuing and processing all linens, textiles and supplies and supporting Housekeeping operations, ensuring superior service to all patrons and guests of the Hotel/Casino; Maintains linen and supplies storage facilities in a clean and orderly manner; Prepares, inspects and counts linens and textiles from laundry service;One year of Hospitality/Housekeeping experience preferred; Minimum 18 yrs of age; HS Diploma/GED required.  On-Call Position with availability to work second shift including weekends and holidays.
Public Area Attendant-90 Day Completion Bonus
The Environmental Services (EVS) Public Area Attendant is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Candidates must possess excellent customer service and communication skills.  One year of EVS cleaning experience preferred.
Valet Attendant
Position Overview: The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.Promotes positive guest, employee and public relations at all times.Responsible for the quality, consistency and presentation of all products and services delivered to guests.Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.Ensures adherence to scripted communication with guests.Ensures claim tickets are completed and accurate.  Gives completed tickets to Valet Dispatcher.Opens or holds vehicle doors for guests.Safely parks the vehicle in the designated area according to established procedures.Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.Assists with luggage and belongings as needed.Assists with vehicles with mechanical difficulties.Observes parking areas for security and any unauthorized personnel.Observes all speed limits and drives cautiously.Ensures stopping vehicle for camera system processes.Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.Attends meetings as necessary.Meets attendance guidelines and adheres to regulatory, departmental and company policies.   Essential Job Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily.Must be a minimum 18 years of age or older upon employment.High School Diploma or equivalent required.Must possess valid Pennsylvania Driver’s License and clean record for the past three years.One year valet parking/traffic controller experience preferred.Must be able to operate all manual and automatic transmission vehicles.Possesses excellent customer service skills.Strong interpersonal qualities.Flexible to work any scheduled shifts and/or days, including weekends and holidays.Ability to perform basic mathematical calculations.Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand, walk and run for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.   Other Skills/Abilities: Must be able to obtain and maintain a non-gaming license as required by the PGCB.Must be able to handle exposure to areas where smoking is permitted.Must be able to handle exposure to vehicle exhaust and work in all weather conditions.Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.  
Valet Dispatch
Shift is Friday-Monday, 9a-5p.  Responsible for the accurate data entry from valet tickets, receiving and settlement of guest transactions and dispatching of valet tickets for retrieval of vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Promotes positive guest, employee and public relations at all times; Must be a min. 18 yrs. of age or older; High School Diploma or equivalent required; Possess excellent customer service and cash handling skills, organizational skills a must; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be able to be approved for and maintain a valid Non- Gaming License as required by the Pennsylvania Gaming Control Board.
Wardrobe Attendant
Wardrobe Attendant keeps employee uniforms in good condition; collects, launders, issues and mends employee uniforms.  Additionally, assist the seamstress-tailor and wardrobe manager in other tasks as needed. One to two years of related experience highly preferred and should possess knowledge of commonly-used concepts, practices, and procedures within a wardrobe function.     

SECURITY/SURVEILLANCE
Security Officer
Must be a min. of 21 years old... Responsible for ensuring the safety of the Casino patrons, Hotel guests, employees of the Company and to protect the assets and property of the company; Ensures compliance with all Federal and State Laws and the Rules and regulations of the Pennsylvania Gaming Control Board; Responds immediately to all incidents, illegal activities or any other emergency situations; Continually monitors their assigned area for safety hazards that could endanger patrons, guests or employees. HS Diploma-GED required; Minimum one (1) year work experience.  Must be able to work nights, weekends and holidays as required with occasional travel; ; Must be approved for and maintain a PA Gaming License. 
Surveillance Officer
Responsible for operating all surveillance computer equipment; Monitors all areas of the property and closely observes a target game, staff member or customer; Reports improper activity or disturbances to supervisor or security team for further investigation; Ensures compliance with gaming requirements set by state gaming authority and local law enforcement; Safeguards the assets of the organization; Assists the Surveillance Shift Manager in organizing routine random surveillances as required; Works closely with the Security Department to prevent the loss or damage of company assets; HS Diploma/GED required; Minimum two (2) years related experience preferred; Performs a variety of tasks as determined by the Surveillance Shift Manager; Minimum  21 years of age; Must maintain a valid PA Gaming License. Able to work nights, weekends and holidays as required.
Surveillance Shift Manager
Position Overview:The Surveillance shift Manager is responsible for assisting the Director of Surveillance in managing the day-to-day operations of the Surveillance Department by implementing policies and procedures for the department.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions:·         Assist the Director of Surveillance in implementing policies and procedures for the surveillance department. ·         Oversees the daily operations of all monetary operations and transactions throughout the casino property including but not limited to automated bill breakers, gaming vouchers, coupon redemptions, and jackpot payouts.·         Oversees the daily operations of the casino cage as well as any all satellite cages. ·         Oversees the daily operations of the count room activities including the video recording of all cash and slot cash storage boxes. ·         Ensures compliance with gaming requirements set by state gaming authority and local law enforcement. ·         Supervises and evaluates surveillance employees. ·         Safeguards the assets of the organization. ·         Reports improper activity or disturbances to security team for further investigation. ·         Assists the Director of Surveillance in organizing routine random surveillances and audits surveillance as required. ·         Works with security team to resolve problems and disturbances. ·         Works closely with the Security Department to prevent the loss or damage of company assets.·         Assist the Director of Surveillance in ensuring compliance with all Federal and State laws and the rules and regulations of the Pennsylvania Gaming Control Board.·         Maintains a strong personal working relationship with local and State law enforcement members. Essential Requirements:·         High School Diploma or equivalent required; some college preferred.·         A minimum of 3 years experience in surveillance required.·         Previous management experience in a high volume complex casino environment or its equivalent required.·         Familiar with a variety of the field's concepts, practices, and procedures. ·         Relies on experience and judgment to plan and accomplish goals. ·         Performs a variety of tasks as determined by the Director of Surveillance.·         Leads and directs the work of others. ·         A certain degree of creativity and latitude is expected. ·         Must be a minimum of 21 years of age or older upon employment.·         Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence.·         Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort.·         Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.·         Must demonstrate leadership, fairness and sensibility to the customers and employees.·         Must have a thorough knowledge of all Federal and State Laws and Pennsylvania Gaming Control Board Regulations.  ADA Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  ·         Must be able to stand, walk, and move through all areas of the casino.·         Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Other Skills/Abilities:·         Must be able to obtain and maintain a key license as required by the PGCB.·         Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. ·         Must be able to work nights, weekends and holidays as required with occasional travel.

SLOT OPERATIONS
Slot Technician
Position Overview: The Slot Technician is responsible for performing all repairs, maintenance, moves, modifications, and installation of all slot equipment including but not limited to slot machines and slot system equipment.    All duties are to be performed according to the policies and procedures of the Mount Airy Casino Resort and the regulations of the Pennsylvania Gaming Control Board.   Essential Job Functions: ·         Adjusts and repairs machines, replacing worn or defective parts as needed. ·         Conducts routine maintenance and servicing of slot machines and related components. ·         Inspects malfunctioning machines to determine causes. ·         Conducts daily inspections of machines and equipment. ·         Coordinates movements, modifications of machines as directed. ·         Set machine options on slot machines and programs progressive slot controllers. ·         Installs new slot related equipment. ·         Moves, modifies and updates slot machines as assigned. ·         Assigns duties to slot technical staff for preventive maintenance and machine inspections as directed. ·         Provides exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.  Maintains a professional work environment with supervisors and staff. ·         Must be able to install and repair the ACSC slot system. ·         Attends all necessary meetings.        ·         Assist in other projects as directed ·         Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. ·         Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.   Essential Requirements: ·         Must be a minimum of 18 years of age or older upon employment. ·         Formal training in the repair and maintenance of a variety of electronic equipment. ·         High school diploma or equivalent. ·         Prior experience as a slot technician is a plus. ·         Must have the ability to deal effectively and interact well with the employees throughout all levels of the Mount Airy Casino Resort. ·         Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board. ·         Must have ability to deal affectively and interact well with customers and employees. ·         Must demonstrate leadership, fairness and sensibility to the customers and employees. ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  ·         Must be able to stand, walk, and move through all areas of the casino. ·         Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. ·         Adequate manual dexterity to use hand tools and work with electrical equipment and engage in heavy lifting. Other Skills/Abilities: ·         Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. ·         Must be able to work nights, weekends and holidays as required with occasional travel.

TABLE GAME OPERATIONS
Blackjack Dealer School-FREE
Mount Airy Casino Resort is now accepting applications for students interested in attending Mount Airy Casino Resort's Blackjack Dealer School.  The dates for the  five week course are TBD. Mount Airy Casino Resort currently has the below class options:Day Class: Monday - Thursday 3:00 PM – 8:00 PM  Evening Class: Monday - Thursday 8:00 PM – 1:00 AM.   All students that successfully complete the course and pass an audition will receive preferential hiring consideration and the opportunity to earn up to $22 per hour. Applicants must be available for the entire five (5) week course and be able to obtain a PGCB license. THIS CLASS IS FREE, THERE WILL BE NO TUITION FEE CHARGED. All applicants will be reviewed and you will be contacted about next steps if considered. NOTE: Please ensure that you include on your on-line application a working email address so we can contact you.
Experienced and or Certified Table Games Dealers
(Mt Airy has positions open for Dealers with experience and/or Dealers with Certified Training from an accredited gaming school. All serious applicants are welcome to apply.  The process will involve an interview and table game audition. These positions are "On Call-Part time." )Responsible for the protection and integrity of the  games being dealt; Conducts the games in accordance with MACR policies and procedures and regulations of PGCB; Handling player transactions and notifying Floor Supervisor or Pit Manager of any irregularities; Responsible for maintaining a professional, friendly and courteous atmosphere providing the guest with a pleasant gaming experience; Excellent customer service and communication skills required. One (1) year experience as a casino dealer within the last five (5) years and certified in two (2) core games (Craps, Blackjack, Roulette and/or Baccarat) required.  Must be able to obtain and maintain a gaming license from the PGCB. Please indicate core games certifications held under the Special Skills section.
Sportsbook Bet Writer
It is the responsibility of the Sportsbook Writer to deliver exceptional service by providing our guests with sports information and writing/redeeming sports tickets.  The Sportsbook Writer is familiar with the range of betting offers and actively communicates these to our guests.  Welcomes guests to the sportsbookExplains Sportsbook promotional programs to guests, hands out informational brochures and keeps guests informed of all promotional activities and events.Responsible for being well versed in the products and services offered and the ability to promote them.Communicated effectively when explaining wagering to new guests.Responsible for the obtaining a cash bank at the start of the the shift and returning the bank at the conclusion of the shift.Responsible for writing and processing tickets as requested by guests. Resonsible for verifying and processing winning tickets.Complies with all internal controls and procedures.  

 

312 Woodland Rd, Mount Pocono, Pennsylvania 18344
1-877-MTAIRY-1 (1-877-682-4791)